Returns

Returns & refunds

Because our products are food, we can't accept returns of opened bags. We will make it right, no questions asked, if:

  • your order arrives damaged, crushed, or leaking
  • the product is stale, moldy, or past its date
  • you received the wrong item or a missing item

Email support@nowmoti.com within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund — you won't need to ship anything back.

Unopened bags may be returned within 30 days in their original condition. Return shipping is the customer's responsibility unless the error was ours.

Refunds are processed to the original payment method within 5–10 business days of approval.